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Query Managment FAQ 

1. How do I contact SEMO?
2. Who do I contact to join the Market?
3. How do I raise a query as a market participant?
4. What happens when I raise a general query?
5. What is a Formal query?
6. How do I raise a Formal Query?
7. What is an Authorised Person?
8. How do I become an Authorised Person?
9. What is a dispute?


1. How do I contact SEMO?

You can contact SEMO by emailing the market helpdesk at Markethelpdesk@sem-o.com. All our contact information can be found here.

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2. Who do I contact to join the Market?

 

Please email your query to registration@sem-o.com. You can find further information on the registration process here.

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3. How do I raise a query as a market participant?

Please raise general queries by emailing the market helpdesk at Markethelpdesk@sem-o.com. Only if you are unable to submit bids or access your invoices you can contact the operations hotline on +353 872267856.

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4. What happens when I raise a general query?

When you raise a general query via email you will be issued with a Call Reference Number. This number should be retained so that if you wish to add information or request an update it will assist us in finding your query. In due course we will send you a response to your query also quoting this reference. If at this point you are happy to close the query please confirm this for us.

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5. What is a Formal query?

A Formal Query is a query in relation to actual settlement which SEMO are obliged under the Trading and Settlement code to answer within specific timelines. There are two types of Formal Query; Data or Settlement. These can be submitted by any Party to the Code.

A Data Query can result in the market being re-priced and resettled. A Settlement Query can only result in the market being resettled. A Data Query can only be raised within the Data Verification Period. This period starts with the issue of the Ex-Post Indicative Market Schedule, which is one calendar day after the Trading Day and ends at 17:00 on the calendar day before the issue of the Ex-Post Initial Settlement Statements

Timelines are calculated from the first working day that a Formal Query has been received by the SEMO helpdesk. A working day is classed as spanning from 09:00 to 17:00. Therefore, Formal Queries received after 17:00 are logged as received by SEMO on the next working day and all relevant timelines apply from this time.

See below for more information on each Query Timelines:

Data Query Timelines

*An Extension of 10 working days can be requested by SEMO within the Determination Period

Settlement Query Timelines

*An Extension of 10 working days can be requested by SEMO within the Determination Period

These queries must be raised by an Authorised Person on the correct form, please see Agreed Procedure 13 for more information on formal Queries.

You can access a Formal Query form here.

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6. How do I raise a Formal Query?

These queries must be raised according to Specific Rules, see Formal Queries for more information. Participants must raise a Formal Query by emailing the market helpdesk at Datasettlementquery@sem-o.com using the appropriate forms and providing relevant supporting data for the query. You can also fax or post these query forms. We cannot accept a formal query over the phone.

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7. What is an Authorised Person?

According to Agreed Procedure 11 there are a number of tasks which can only be performed by and Authorised Person. This is an individual(s) who has submitted the relevant paperwork (details in AP11) and is therefore Authorised to perform all or any of the tasks below:

Category Description Agreed Procedure

A
Submit/Change Authorisations AP11
B Submit Data Queries or Settlement Queries AP13
C Submit Settlement Disputes AP14
D Submit Settlement Reallocation Requests, Commercial Offer Data & Technical Offer Data AP4, AP7, AP10
E Declare Limited Communication Failure, Request/Agree Change in Communication Channel AP7, AP11
F Intermediary Authorisation AP1
G Ad-Hoc Report request
H Submit/Modify Unit Registration and/or Interconnector Data AP1
I Request return of Collateral AP9
J Person to be notified in event of General System Failure and/or General Communication Failure AP7
K Requesting Digital Certificates AP3

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8. How do I become an Authorised Person?

During the registration process your company would have been asked to register a Category A person, this is a person authorised to submit and amend Authorised Persons(as per Agreed Procedure 11). They must submit an Authorisation Amendment Form for you. If you do not know who this is please contact Markethelpdesk@sem-o.com and we will confirm this for you.

If your company currently has no-one listed as a Category A person then a new nomination on a Authorisation Amendment Form must be submitted accompanied by a letter on the company stationery and signed by a registered company director or administrator for the company.

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9. What is a Dispute?

A “Dispute” means any claim, dispute or difference of whatever nature between any of the Parties howsoever arising under, out of or in relation to the Code or the Framework Agreement. A notice of Dispute must be served on all Counterparties by the Disputing Party. You must be a party to the Trading and Settlement Code to raise a Dispute.
The Parties will then meet in an attempt to amicably resolve the situation. If a Resolution cannot be agreed the Dispute may be escalated to the Dispute Resolution Board. This is a panel of independent experts who will deliver their verdict on the Dispute. If this is accepted the Dispute will be resolved, if not the Dispute may further escalate to Court. You can find all information relating to Disputes in Agreed Procedure 14.

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SEMO is a joint venture between EirGrid PLC and SONI Limited